Refund policy

This policy applies to all purchases made from EMH AUTO (PTY) LTD ("EMH Auto") at emhauto.com. Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECT Act).

Change-of-mind returns (7-day cooling-off)

In line with section 44 of the ECT Act, you may return any product within 7 days of delivery for a refund of the product price, provided it is unused, unopened, and in its original packaging, with proof of purchase. To start a return, email sales@emhauto.com or WhatsApp +27 67 938 7453 with your order number. Once your return is authorised, send the product to: EMH AUTO (PTY) LTD, 97 Coronation Road, Malvern, Durban, KwaZulu-Natal, 4005. Return shipping for change-of-mind returns is for your account. Items sent back without first requesting a return cannot be accepted.

Defective, damaged or incorrect items

Please inspect your order on delivery. If a product arrives damaged, is defective, or is not what you ordered, contact us within 7 days and we will arrange collection at our cost and repair, replace or refund it, as provided for by the CPA. All products also carry the 6-month implied warranty of quality under section 56 of the CPA.

Items we cannot accept back

For safety and hygiene reasons we cannot accept change-of-mind returns on chemical car-care products that have been opened or used. This does not affect your rights in respect of defective products.

Refunds

Once we receive and inspect your return, we will confirm the outcome by email and process approved refunds within 10 business days, to the payment method or bank account the order was paid from. Delivery fees are refunded where the return is due to our error or a defective product.

Exchanges

The fastest way to exchange is to return the item under this policy and place a new order for the item you want.

Questions? Email sales@emhauto.com or call/WhatsApp +27 67 938 7453.